Last Updated: 1 April 2026
At Treetops Lodge, we are committed to protecting your privacy and ensuring your personal data is handled securely and transparently. This policy explains how we collect, use, and safeguard your information.
1. Information We Collect
We may collect and process the following personal data:
- Identity Data: Full name, title, and date of birth.
- Contact Data: Email address, telephone number, and postal address.
- Booking Data: Dates of stay, number of guests, and special requests (e.g., dietary or accessibility needs).
- Financial Data: Payment details (typically processed securely via third-party providers like PayPal or Stripe).
- Technical Data: IP address, browser type, and cookie information when you visit our website.
2. How We Use Your Information
We use your data for the following purposes:
- Booking Management: To process your reservation and communicate with you before, during, and after your stay.
- Customer Support: To respond to your enquiries and provide requested information.
- Legal Compliance: To meet our legal, accounting, and reporting obligations.
- Marketing: With your explicit consent, to send you news and special offers.
3. Lawful Basis for Processing
We process your data under the following legal grounds:
- Contractual Necessity: To fulfil our booking agreement with you.
- Legitimate Interests: For the effective management and security of our business.
- Consent: Where you have explicitly opted in to receive marketing communications.
4. Data Sharing and Security
- No Sale of Data: We will never sell your personal information to third parties.
- Third-Party Service Providers: We may share data with trusted partners (e.g., booking platforms like Hoseasons or payment processors) only as necessary to provide our services.
- Security Measures: We use strict procedures and security features, such as SSL encryption, to protect your data from unauthorised access.
5. Data Retention
We only keep your personal information for as long as necessary to fulfil the purposes for which it was collected. For example, booking information may be retained for up to four years for financial and accounting purposes.
6. Your Rights
Under data protection laws, you have the following rights:
- Access: To request a copy of the personal data we hold about you.
- Correction: To ask us to update inaccurate or incomplete information.
- Erasure: To request that we delete your data ("the right to be forgotten").
- Object/Restrict: To object to or restrict the processing of your data.
- Withdraw Consent: To opt out of marketing communications at any time.
7. Cookies
Our website uses cookies to improve your browsing experience. You can find more information about how cookies work at allaboutcookies.org.
8. Contact Us
If you have any questions about this policy or wish to exercise your rights, please contact us:
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).